Uncategorized
28 February, 2017
vuelingnews

Change of terminal at London-Gatwick airport

We would like to inform you that on March 26th 2017 the flights from / to London-Gatwick (LGW) will be operated from / to Terminal South. Whether you have to check in or collect your baggage, you have to go to South Terminal.

The location of the Vueling counters at Terminal South is in Zone D.

Have a nice Vueling.

nuevo mapa lgw

Uncategorized
20 March, 2017
vuelingnews

Air traffic control strike in Italy

We would like to inform you that today 20th March an air traffic controllers strike in Italy is expected, wich may affect our operations. For that reason we kindly ask you to check your flight status before you go to the airport here .

We are working hard to minimise the disruption. Please check here all the information about Passengers’ Rights.

Whilst this situation is outside of our control, we would like to apologise for any inconvenience caused.

Uncategorized
13 March, 2017
vuelingnews

Ground staff strike in Berlin

We would like to inform you that a handling strike in Berlin has been confirmed from 10thMarch and planned to last until 14th March 2017. As a result of this strike, we have been forced to cancel some of our flights.

Please check here the cancelled flights.

We are working hard to minimise the disruption, and we would like to apologise for this cancellation. We would however like to confirm that it is not necessary for you to go to the airport to make any of these changes. You have seven days from the date of your affected flight to manage your booking.

The following options are available to you:

  • Free change for another flight leaving up to 15 days before or after scheduled departure.
  • Ask refund of affected flight; reimbursements will be made within the next 7 days.

Passengers who are affected by this strike and that have bookings made through www.vueling.com have been notified by e-mail and sms to those contacts showed on booking.

Passengers who are affected by this strike and that have booked through a travel agency or an online travel agency must contact to their customer service team to make any changes or request a refund. Those passengers who have a booking made through Iberia or British Airways in codeshare with Vueling must request any changes or refund directly from that airline.

We kindly ask you to check previously your flight status before going to the airport.

Please check here all the information about Passengers’ Rights.

Whilst this situation is outside of our control, we would like to apologise for any inconvenience caused.

 

Uncategorized
3 March, 2017
vuelingnews

Air traffic controllers strike in France

We would like to inform you that an Air Traffic Control strike in France has been confirmed from 6th March and planned to last until 10th March 2017. As a result of this strike, the French Civil Aviation Authority (DGAC) has requested airlines to reduce their flight schedules into and out of France, as well as those flights passing through French airspace. This has therefore unfortunately impacted our operations on these dates.

Please check here the cancelled flights.

We are working hard to minimise the disruption, and we would like to apologise for this cancellation. We would however like to confirm that it is not necessary for you to go to the airport to make any of these changes. You have seven days from the date of your affected flight to manage your booking.

The following options are available to you:

  • Free change for another flight leaving up to 15 days before or after scheduled departure.
  • Ask refund of affected flight; reimbursements will be made within the next 7 days.

 

You can change your flight or ask for refund of your booking clicking here.

Passengers who are affected by this strike and that have bookings made through www.vueling.com have been notified by e-mail and sms to those contacts showed on booking.

Passengers who are affected by this strike and that have booked through a travel agency or an online travel agency must contact to their customer service team to make any changes or request a refund. Those passengers who have a booking made through Iberia or British Airways in codeshare with Vueling must request any changes or refund directly from that airline.

We kindly ask you to check previously your flight status before going to the airport.

Please check here all the information about Passengers’ Rights.

Whilst this situation is outside of our control, we would like to apologise for any inconvenience caused.

vuelingnews

Air traffic controllers strike in France

We would like to inform you that an air traffic controllers strike in France is due for from 6th to 10th of March and this causes some restrictions in our operations.

Please check here the cancelled flights.

It is not necessary for you to go to the airport in order to make any of these changes. You have 7 days since the date of the affected flight to manage your booking.

These are the options at your disposal:

CHANGE FLIGHT OR REQUEST FOR REFUND

  • Free change for another flight leaving up to 15 days before or after scheduled departure. .
  • Ask refund of affected flight; reimbursements will be made within the next 7 days.

You can change your flight or ask for refund of your booking clicking here.

Additionally you can contact our special telephone number 902 808 009 from Spain, 931220851 for any mobile phones and local calls (Barcelona), 33184884814 from France, 390694801256 from Italy, and (+34) 93 122 00 55 from rest of the world.

Passengers who are affected by this strike and that have bookings made through www.vueling.com have been notified by e-mail and sms to those contacts showed on booking.

Passengers who are affected by this strike and that have booked through a travel agency or an online travel agency must contact to their own costumer service to make any changes or ask refund.

Finally, those passengers who have a booking made by Iberia or British Airways in codeshare with Vueling must ask directly to those Airlines for any changes or refund.

For this reason, we kindly ask you to check previously your flight status before going to the airport.

Please check here all the information about Passengers’ Rights.

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