3 July, 2016

Communique / July, 3rd 2016

Barcelona, 3 of July 2016 – David García Blancas, as Commercial Director and member of the Executive Management Committee, would like to communicate the following information:

¨The company would like to reiterate the message that it is sorry to all of the passengers who have been affected by the operational difficulties during the last few days.

Today the situation is getting relatively better and we are seeing fewer delays. For the moment we anticipate that 14 flights may be cancelled out of the almost 700 that we´ll be operating today and we´ll be providing a further update this afternoon.

All passengers who have suffered a cancellation have been re-allocated a seat in the next available flight or – including in cases of delays of more than three hours – we have offered a refund of the value of the ticket to those who no longer wish to fly.

We have opened a telephone line dedicated to customers affected by this situation (+34 931 22 08 51) and additionally customers can consult the status of their flight via our website and our App.

In this way we have also offered help to passengers waiting in line at the airport ticket office in the form of food and refreshments, and Vueling will refund the additional costs that passengers have incurred as a result of the delays and cancellations.

In a difficult situation such as this all of the employees of Vueling are working at the maximum level capable to resolve the situation as quickly as possible. We are putting in place additional shifts and contracting additional services this weekend, in particular in Customer Service. All of this with the objective of offering our passengers the service and quality that they deserve.

Best wishes,

David García Blancas

9 June, 2016

Vueling starts flights between Zurich and South Tenerife Airport with 7 thousand seats available

The airline offers this summer the new route between Zurich and South Tenerife with more than 7 thousand seats available until the end of October

The new destination is added to those seven routes already operating to Barcelona, Malaga, Ibiza, Santiago de Compostela, Oporto, Gran Canaria and Rome

Barcelona, June 9th 2016 – Vueling will fly from now on between Zurich and South Tenerife Airport, in the Canary Islands, from 8th of June onwards. More than 7,000 seats will be available during the summer season, on one weekly flight. The aircraft used on the route will be the 180-seat Airbus A320.

The inaugural flight was celebrated yesterday with the presence of Ulla Siebke, Vueling’s Country Manager in Germany, Austria and Switzerland and Natalie Gessler, Manager Airline Affairs at Zurich Airport.

Vueling started its operations from Zurich Airport in 2010, when the first route to Santiago de Compostela was launched. One year later, the airline launched its second route to Barcelona El Prat Airport, which has now up to 14 weekly flights.




Weekly Frequencies

Route First flight Prices from June to October
ZRH-TFS  June 8th 89,99€  1


Wednesday  13:30 17:10 7:25  12:50


Basic fares begin at 89,99 €/ one way and tickets can be obtained at www.vueling.com website, Vueling app for smartphones (iOS / Android), Mobile portal, and travel agents. For more information and reservations, see www.vueling.com.


17 May, 2016

Vueling Offers Android Pay Payments System in UK

Samuel Lacarta, Vueling’s IT Director: “At Vueling we want you to have a wide assortment of options for easy, secure, and native payments.”

[Image] AndroidPay_VuelingBarcelona, 18 May 2016 – Vueling’s Mobile app now offers UK users the Android Pay payments system, launched by Google, to facilitate purchases customers make with Android smart phones.

The Android Pay app can now be downloaded from Google Play, and is simple to configure by entering credit or debit card data. Payments via this system are as safe as any conventional credit card payment, since Android encrypts payment data using secure servers, and never displays the data on the mobile phone or shares it with the merchants from whom the purchases are made –-they see only a one-time “virtual account number”.

Vueling’s IT director Samuel Lacarta commented, “Smart phones are used increasingly for purchases, which is why at Vueling we continue to add new options like Android Pay, so that our customers can choose between several simple, secure, and native payments systems”.

The new system allow users to make safe payments with ease for purchases in shops of those made via the Vueling app and others. Learn more about Android Pay by visiting https://www.android.com/pay/

To download the Vueling mobile app, click here

16 March, 2016

Vueling expands network in Amsterdam Schiphol with a 61% increase for summer 2016

The airline adds seven new routes from Amsterdam to London-Luton, Milan-Malpensa, Naples, Catania, Porto, Lisbon and Gran Canaria.   

Three Airbus A320 aircraft will be based Schiphol airport from April 30.  

The company strongly focuses on improving the customer experience based on flexibility, autonomy and innovation. 

Amsterdam, March 16 2016 Vueling has announced this morning at a press conference in Amsterdam its expansion plans for the coming summer season at Amsterdam Schiphol Airport. The Spanish airline is adding seven new routes – London-Luton, Milan-Malpensa, Naples, Catania, Porto, Lisbon and Gran Canaria, to its existing services to Barcelona, Malaga, Alicante, Bilbao, Ibiza, Majorca, Seville, Santiago de Compostela, Valencia and Rome, offering a total of 17 direct services. Flights will be operated with Airbus A320 and Airbus A321, with capacity for 180 and 220 passengers respectively. The new additions represent a 61% increase of seat offer compared to the summer season of 2015, with more than 1,250,000 seats on sale. Vueling had been operating to various destinations in Spain and to Rome, Italy, since 2014; therefore being the first time the airline adds direct flights to Portugal and to other popular Italian destinations.

Moreover, the airline, that already has one Airbus A320 aircraft A320 exclusively dedicated to Schiphol since 2011, will add two more aircraft, from April 30th, at the airport. These aircraft will allow Vueling to better support the operation of the new routes from the largest Dutch airport as well as increasing the frequency of flights on every one if its routes. This way Vueling, part of the International Airlines Group (IAG), reinforces its presence in Amsterdam enhancing its offer and continues to pursue its expansion in the Netherlands.

David Garcia Blancas, Vueling´s Chief Commercial Officer stated: “I am very glad to announce our commitment to Amsterdam through Vueling´s expansion in a market as important as The Netherlands, offering such wide range of routes that are favorite to both Business passengers and holidaymakers. Our Dutch passengers will be able benefit from Vueling´s Business product offer, loyalty and frequent flyer programs, connections and our mobile app that enables travelers to self-manage every detail of their trip – from checking in with a smartphone or smartwatch to bringing a flight forward or even booking a flight without knowing the names of all passengers. We are committed to keep on being on the forefront of innovation and offering the best customer experience”.  

Eleven years of growth in The Netherlands

For 2016´s summer season, Vueling adds two new airports to its Dutch network: Eindhoven and Maastricht. The airline will launch its services from Eindhoven to Barcelona in July, with up to four weekly flights and more than 27,000 seats on sale. Services from Maastricht will commence in July as well, with two weekly operations to the Catalan capital and more than 12,000 seats on sale.

In 2015 the airline started its operations between Rotterdam and Barcelona, which will once again be offered for the upcoming summer season with up to five weekly services and more than 52,000 seats on sale.

Vueling has been closely linked to the Netherlands. The company initiated its operations in the summer of 2004 in Spain, and only one year and a half later, Vueling launched the first flights from Schiphol Airport, connecting Amsterdam to Barcelona and Valencia by late 2005. Schiphol was also the first airport outside Spain that the Spanish company used as a focus airport, with one dedicated aircraft since 2011.

With excellent connections offered via its hubs at Barcelona-El Prat and Rome-Fiumicino Vueling boosts the offer of destinations to its Dutch customers with a wide combination of destinations to be connected to over 160 destinations across Europe, Middle East and Africa, such as Marrakesh, Fez, Banjul, Dakar, Sal Island, Santorini, Mykonos, Crete, Kos, and many more.

Innovation, flexibility and autonomy

Apart from its network expansion, Vueling is focused on improving its services to meet the needs of its most demanding passengers – both business travellers, which represent around 40% of the company´s customers, as well as holidaymakers. The airline has been constantly working on improvements and new products to enable travellers more autonomy when it comes to making a reservation, rescheduling a flight, using contactless payment system or checking the status of a flight in real time – all features that push Vueling away from the pure restrictive low-cost model established long ago and place the company as a reference within the industry when it comes to innovation. All these feature come together as the base of the airline´s goal for 2016: customer satisfaction.

Moreover, Vueling and its IAG partner British Airways announced last September the final provision of their code-sharing agreement, reached in 2014 by launching direct sales of BA flights via Vueling’s website and call centre. Customers of both airlines are able to book their flights from either one, including combined flights using both carriers on direct routes between London and major European cities. The arrangement made Vueling the first of Europe’s low-cost airlines to sell flights by other carriers, which will strengthen its commercial structure while tightening links with BA.

Vueling also shares flight codes with Iberia, another IAG unit, under an agreement allowing the Madrid-based airline to sell Vueling flights with the IB code, including domestic and international routes. In addition, since 2014 Vueling has interline agreements with Qatar Airways and American Airlines, whereby it operates as a feeder of their long-haul routes from its hub.


4 March, 2016

Change of terminal at Stockholm airport

We would like to inform you that on March 27th 2016 the flights from / to Stockholm (ARN) will be operated from / to Terminal 2. Whether you have to check in or collect your baggage, you have to go to Terminal 2.

At the map you can see where Terminal 2 at Stockholm airport is.

Have a nice Vueling.