Browsing posts in "Última hora"
3 July, 2016
vuelingrrpp

Communique / July, 3rd 2016

Barcelona, 3 of July 2016 – David García Blancas, as Commercial Director and member of the Executive Management Committee, would like to communicate the following information:

¨The company would like to reiterate the message that it is sorry to all of the passengers who have been affected by the operational difficulties during the last few days.

Today the situation is getting relatively better and we are seeing fewer delays. For the moment we anticipate that 14 flights may be cancelled out of the almost 700 that we´ll be operating today and we´ll be providing a further update this afternoon.

All passengers who have suffered a cancellation have been re-allocated a seat in the next available flight or – including in cases of delays of more than three hours – we have offered a refund of the value of the ticket to those who no longer wish to fly.

We have opened a telephone line dedicated to customers affected by this situation (+34 931 22 08 51) and additionally customers can consult the status of their flight via our website and our App.

In this way we have also offered help to passengers waiting in line at the airport ticket office in the form of food and refreshments, and Vueling will refund the additional costs that passengers have incurred as a result of the delays and cancellations.

In a difficult situation such as this all of the employees of Vueling are working at the maximum level capable to resolve the situation as quickly as possible. We are putting in place additional shifts and contracting additional services this weekend, in particular in Customer Service. All of this with the objective of offering our passengers the service and quality that they deserve.

Best wishes,

David García Blancas

9 July, 2015
vuelingnews

Air traffic Controllers strike in Spain

We inform you that on July 11th, 12th, 25th and 26th, an air traffic controllers strike in Spain is expected with partial work stoppages, without affectation in our usual operations,
although some restrictions may be caused at the specified time frame.

11th July: From 10am to 13pm
12th July: From 17pm to 20pm
25th July: From 10am to 13pm
26th July: From 17pm to 20pm

 
Due to this situation, we kindly ask you to check your flight status clicking here before you go to the airport.

7 April, 2015
vuelingnews

Greve de controladores aéreos em França

Informamos-lhe que nos dias 8 e 9 de abril está prevista uma greve de controladores aéreos na França, que vai provocar restrições na nossa operativa habitual.

Devido a isto, Vueling não poderá operar algum dos seus voos. Consulta aquí a lista de voos afetados.

Pedimos que antes de te deslocar ao aeroporto, consultes o estado do teu voo aquí.

Os passageiros dos voos afetados pela greve e que tenham reservado atraves de www.vueling.com têm sido contactados por email, atraves do endereço que consta na reserva, e por sms. As alternativas disponíveis são:

ALTERAÇÃO DE VOO OU REEMBOLSO

  • Alteração gratuita para o voo anterior ou seguinte que estiver disponível.
  • Alteração para qualquer outro voo, sem custo adicional pela alteração, mas pagando a diferença de preço se houver.
  • Devolução do trajeto afetado. Realizaremos a devolução num prazo de 7 dias utéis.

Poderas realizar a alteração gratuita ou solicitar o reembolso da tua reserva aqui.

Se desejas contactar-nos, podes fazê-lo atraves do nosso número de atendimento telefónico 902.808.009 em Espanha, +33184884814 em França, +39069480125 em Itália ou +34 93.122.00.55 fora de Espanha.

Não é preciso se deslocar ao aeroporto para realizar estas alterações. Dispões de 7 dias a contar desde a data do teu voo afetado para realizar a alteração ou solicitar o reembolso.

Caso tenhas comprado a tua reserva através de uma agência de viagens ou de uma agência on-line, recomendamos que os contactes diretamente para gerir a alteração de voo ou a devolução.

Se tiveres uma reserva Iberia com código partilhado com a Vueling, solicita a alteração ou devolução através de www.iberia.com.

Podes consultar aqui a informação relativa aos Direitos do passageiro.