Browsing posts in "Laatste tijd"
Uncategorized
3 July, 2016
vuelingrrpp

Communique / July, 3rd 2016

Barcelona, 3 of July 2016 – David García Blancas, as Commercial Director and member of the Executive Management Committee, would like to communicate the following information:

¨The company would like to reiterate the message that it is sorry to all of the passengers who have been affected by the operational difficulties during the last few days.

Today the situation is getting relatively better and we are seeing fewer delays. For the moment we anticipate that 14 flights may be cancelled out of the almost 700 that we´ll be operating today and we´ll be providing a further update this afternoon.

All passengers who have suffered a cancellation have been re-allocated a seat in the next available flight or – including in cases of delays of more than three hours – we have offered a refund of the value of the ticket to those who no longer wish to fly.

We have opened a telephone line dedicated to customers affected by this situation (+34 931 22 08 51) and additionally customers can consult the status of their flight via our website and our App.

In this way we have also offered help to passengers waiting in line at the airport ticket office in the form of food and refreshments, and Vueling will refund the additional costs that passengers have incurred as a result of the delays and cancellations.

In a difficult situation such as this all of the employees of Vueling are working at the maximum level capable to resolve the situation as quickly as possible. We are putting in place additional shifts and contracting additional services this weekend, in particular in Customer Service. All of this with the objective of offering our passengers the service and quality that they deserve.

Best wishes,

David García Blancas

Uncategorized
10 July, 2015
vuelingnews

Fire at the Rome – Fiumicino airport

Check-in counters for all our flights from Rome-Fiumicino are located in Terminal 3, both for passengers who have to check-in and those who already have the boarding passes.

We kindly ask you to check your flight status clicking here before you go to the airport.

If your flight has not been operated, the options at your disposal are:

1- Free change to the previous or next available flight on the same route.

2- Change to another flight without paying any fee for the change, but the fare difference between both flights should be paid.

3- Ask for the refund of the affected flight.

If your flight is included within the list of affected flights of the following days, you will be able to manage your booking online clicking here.

July 14th

July 15th

July 16th

July 17th

July 18th

If your  flight date has passed, please contact to our special telephone number 902 808 009 from Spain, (+34) 93 122 00 55 from other countries or 390694801256 from Italy to change your flight.

Alternately, you can ask for the refund of the affected flight clicking here.

It’s not necessary that you go to the airport to manage these procedures.

 

Uncategorized
9 July, 2015
vuelingnews

Air traffic Controllers strike in Spain

We inform you that on July 11th, 12th, 25th and 26th, an air traffic controllers strike in Spain is expected with partial work stoppages, without affectation in our usual operations,
although some restrictions may be caused at the specified time frame.

11th July: From 10am to 13pm
12th July: From 17pm to 20pm
25th July: From 10am to 13pm
26th July: From 17pm to 20pm

 
Due to this situation, we kindly ask you to check your flight status clicking here before you go to the airport.

Uncategorized
7 May, 2015
vuelingnews

Fire at the Rome – Fiumicino airport

Due to a fire at the terminal 3 at Fiumicino airport, our flights have been affected.

When the activity will be restarted at the airport, our flights will be operated from Terminal 2.

We kindly ask you to check your flight status clicking here before you go to the airport.

If your flight has not been operated, the options at your disposal are:

The options at your disposal are:

1. Free change to flight at the same route on the next 24h before or after the original flight.

2. Alternately, you can ask for the refund of the affected flight clicking here.

It’s not necessary that you go to the airport to manage these procedures.
You can contact our special telephone number 902 808 009 from Spain, (+34) 93 122 00 55 from other countries or 390694801256 from Italy.

Uncategorized
7 April, 2015
vuelingnews

Staking van luchtverkeerleiders in Frankrijk

We delen je mee dat op 8 en 9 april een staking van luchtverkeersleiders in Frankrijk voorzien is. Deze zal beperkingen veroorzaken in onze normale bedrijvigheid.

Door de staking zullen sommige vluchten van Vueling afgelast worden. Raadpleeg hier de lijst van de getroffen vluchten.

Voordat je naar de luchthaven gaat, raden wij je aan om de status van jouw vlucht hier te raadplegen.

Als jouw vlucht geannuleerd is en je hebt via www.vueling.com geboekt, dan ben je op de hoogte gesteld via sms en e-mail.

De mogelijkheden zijn de volgende:

WIJZIGING OF TERUGGAVE

  • Gratis wijziging voor de eerdere of volgende beschikbare vlucht.
  • Wijziging naar een andere vlucht, zonder wijzigingstoeslag, maar tegen betaling van het prijsverschil indien van toepassing.
  • Teruggave van het betreffende traject. De teruggave gebeurt in de komende 7 dagen.

U kunt gratis wijzigingen aanbrengen of vragen om een terugbetaling van uw reservering door hier te klikken.

Daarnaast kunt u opnemen met onze klantenservicenummer 902 808 009 uit Spanje, uit Frankrijk en 33184884814, 390694801256 uit Italië of (+34) 93.122.00.55 voor alle andere landen.

Je hoeft niet naar de luchthaven gaan om dit te regelen. Je hebt 7 dagen tijd (na de datum van de geannuleerde vlucht) om de wijziging of annulering te regelen.

In geval je de reservering via een (online) reisagent uitgevoerd hebt, raden we je aan om direct contact met hun op te nemen om de vluchtwijziging of de teruggave uit te voeren.

Als je een met Vueling gedeelde Iberia reservering hebt, vraag je wijziging of teruggave aan via www.iberia.com.

Je kunt hier­ de informatie betreffende de passagiersrechten raadplegen.

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