25 May, 2016
vuelingnews

National strike in France

We inform you that a national strike in France is due for May 26th, which will affect our usual operations.

French authorities have requested flight restrictions, and for that reason we can not operate some of our scheduled flights.

Please check here the affected flights.

Passengers who are affected by this strike and that have bookings made through www.vueling.com, have been notified by e-mail and sms to those contacts showed on booking.

These are the options at your disposal:

CHANGE FLIGHT OR REQUEST FOR REFUND

  • Free change to previous or next flight available.
  • Change to any other flight without paying any fee of change, but the difference between both flights should be paid.
  • Ask refund of affected flight; reimbursements shall be made within the next 7 days.

You can change your flight or ask for refund of your booking clicking here.

Additionally you can contact our special telephone number 902 808 009 from Spain, 931220851 for any mobile phones and local calls (Barcelona), 33184884814 from France, 390694801256 from Italy, and (+34) 93 122 00 55 from rest of the world.

It’s not necessary for you to go to the airport in order to make any of this changes. You have 7 days since the date of the affected flight to manage your booking.

Passengers who are affected by this strike and that have booked through a travel agency or an online travel agency, must contact to their own costumer service to make any changes or ask refund.

Finally, those passengers who make a booking made by Iberia or British Airways in codeshare with Vueling, must ask directly to those Airlines for any changes or refund.

For this reason, we kindly ask you to check previously your flight status before going to the airport.

Please check here all the information about Passengers’ Rights.

17 May, 2016
vuelingrrpp

Vueling Offers Android Pay Payments System in UK

Samuel Lacarta, Vueling’s IT Director: “At Vueling we want you to have a wide assortment of options for easy, secure, and native payments.”

[Image] AndroidPay_VuelingBarcelona, 18 May 2016 – Vueling’s Mobile app now offers UK users the Android Pay payments system, launched by Google, to facilitate purchases customers make with Android smart phones.

The Android Pay app can now be downloaded from Google Play, and is simple to configure by entering credit or debit card data. Payments via this system are as safe as any conventional credit card payment, since Android encrypts payment data using secure servers, and never displays the data on the mobile phone or shares it with the merchants from whom the purchases are made –-they see only a one-time “virtual account number”.

Vueling’s IT director Samuel Lacarta commented, “Smart phones are used increasingly for purchases, which is why at Vueling we continue to add new options like Android Pay, so that our customers can choose between several simple, secure, and native payments systems”.

The new system allow users to make safe payments with ease for purchases in shops of those made via the Vueling app and others. Learn more about Android Pay by visiting https://www.android.com/pay/

To download the Vueling mobile app, click here

16 March, 2016
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Vueling expands network in Amsterdam Schiphol with a 61% increase for summer 2016

The airline adds seven new routes from Amsterdam to London-Luton, Milan-Malpensa, Naples, Catania, Porto, Lisbon and Gran Canaria.   

Three Airbus A320 aircraft will be based Schiphol airport from April 30.  

The company strongly focuses on improving the customer experience based on flexibility, autonomy and innovation. 

Amsterdam, March 16 2016 Vueling has announced this morning at a press conference in Amsterdam its expansion plans for the coming summer season at Amsterdam Schiphol Airport. The Spanish airline is adding seven new routes – London-Luton, Milan-Malpensa, Naples, Catania, Porto, Lisbon and Gran Canaria, to its existing services to Barcelona, Malaga, Alicante, Bilbao, Ibiza, Majorca, Seville, Santiago de Compostela, Valencia and Rome, offering a total of 17 direct services. Flights will be operated with Airbus A320 and Airbus A321, with capacity for 180 and 220 passengers respectively. The new additions represent a 61% increase of seat offer compared to the summer season of 2015, with more than 1,250,000 seats on sale. Vueling had been operating to various destinations in Spain and to Rome, Italy, since 2014; therefore being the first time the airline adds direct flights to Portugal and to other popular Italian destinations.

Moreover, the airline, that already has one Airbus A320 aircraft A320 exclusively dedicated to Schiphol since 2011, will add two more aircraft, from April 30th, at the airport. These aircraft will allow Vueling to better support the operation of the new routes from the largest Dutch airport as well as increasing the frequency of flights on every one if its routes. This way Vueling, part of the International Airlines Group (IAG), reinforces its presence in Amsterdam enhancing its offer and continues to pursue its expansion in the Netherlands.

David Garcia Blancas, Vueling´s Chief Commercial Officer stated: “I am very glad to announce our commitment to Amsterdam through Vueling´s expansion in a market as important as The Netherlands, offering such wide range of routes that are favorite to both Business passengers and holidaymakers. Our Dutch passengers will be able benefit from Vueling´s Business product offer, loyalty and frequent flyer programs, connections and our mobile app that enables travelers to self-manage every detail of their trip – from checking in with a smartphone or smartwatch to bringing a flight forward or even booking a flight without knowing the names of all passengers. We are committed to keep on being on the forefront of innovation and offering the best customer experience”.  

Eleven years of growth in The Netherlands

For 2016´s summer season, Vueling adds two new airports to its Dutch network: Eindhoven and Maastricht. The airline will launch its services from Eindhoven to Barcelona in July, with up to four weekly flights and more than 27,000 seats on sale. Services from Maastricht will commence in July as well, with two weekly operations to the Catalan capital and more than 12,000 seats on sale.

In 2015 the airline started its operations between Rotterdam and Barcelona, which will once again be offered for the upcoming summer season with up to five weekly services and more than 52,000 seats on sale.

Vueling has been closely linked to the Netherlands. The company initiated its operations in the summer of 2004 in Spain, and only one year and a half later, Vueling launched the first flights from Schiphol Airport, connecting Amsterdam to Barcelona and Valencia by late 2005. Schiphol was also the first airport outside Spain that the Spanish company used as a focus airport, with one dedicated aircraft since 2011.

With excellent connections offered via its hubs at Barcelona-El Prat and Rome-Fiumicino Vueling boosts the offer of destinations to its Dutch customers with a wide combination of destinations to be connected to over 160 destinations across Europe, Middle East and Africa, such as Marrakesh, Fez, Banjul, Dakar, Sal Island, Santorini, Mykonos, Crete, Kos, and many more.

Innovation, flexibility and autonomy

Apart from its network expansion, Vueling is focused on improving its services to meet the needs of its most demanding passengers – both business travellers, which represent around 40% of the company´s customers, as well as holidaymakers. The airline has been constantly working on improvements and new products to enable travellers more autonomy when it comes to making a reservation, rescheduling a flight, using contactless payment system or checking the status of a flight in real time – all features that push Vueling away from the pure restrictive low-cost model established long ago and place the company as a reference within the industry when it comes to innovation. All these feature come together as the base of the airline´s goal for 2016: customer satisfaction.

Moreover, Vueling and its IAG partner British Airways announced last September the final provision of their code-sharing agreement, reached in 2014 by launching direct sales of BA flights via Vueling’s website and call centre. Customers of both airlines are able to book their flights from either one, including combined flights using both carriers on direct routes between London and major European cities. The arrangement made Vueling the first of Europe’s low-cost airlines to sell flights by other carriers, which will strengthen its commercial structure while tightening links with BA.

Vueling also shares flight codes with Iberia, another IAG unit, under an agreement allowing the Madrid-based airline to sell Vueling flights with the IB code, including domestic and international routes. In addition, since 2014 Vueling has interline agreements with Qatar Airways and American Airlines, whereby it operates as a feeder of their long-haul routes from its hub.

 

4 March, 2016
vuelingnews

Change of terminal at Stockholm airport

We would like to inform you that on March 27th 2016 the flights from / to Stockholm (ARN) will be operated from / to Terminal 2. Whether you have to check in or collect your baggage, you have to go to Terminal 2.

At the map you can see where Terminal 2 at Stockholm airport is.

Have a nice Vueling.

Stockholm

 

9 February, 2016
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Vueling announces 23 extra flights from the UK to the Mobile World Congress in Barcelona

The airline offers extra services from London´s Gatwick, Heathrow and Luton, and Manchester to Europe’s biggest annual mobile tech event.

Barcelona, 9 February 2016 – Vueling increases its direct services to Barcelona during this year´s Mobile World Congress, the world’s largest gathering for the mobile industry. The congress will be held between February 22nd and 25th at the Catalan capital and for this reason the Spanish airline has increased the frequencies of its services from London´s Gatwick, Heathrow and Luton and Manchester. Vueling is offering a total of 4,140 extra seats, distributed between 23 extra services that will allow congress goers to easily reach Barcelona with all the advantages that the airline offers to its business travellers, such as the the possibility to  move forward or postpone a flight with no extra cost, priority boarding, Excellence Class, fast-track security control and use of airport VIP lounges.

The company is laying 63 additional flights with some 11,000 seats during the event from major European cities as Paris (Orly and Charles de Gaulle), Rome-Fiumicino, Milan-Malpensa, London and Munich, as well as Amsterdam, Copenhagen, Frankfurt, Stuttgart, Zurich, Geneva, Stockholm, Warsaw and Vienna.

 

Vueling´s new app: flexibility and tools to manage bookings with one click

In 2009 Vueling became the first airline to offer an intuitive app for booking air tickets. Seven years thereafter, the airline continues to introduce technological innovations to improve its passengers’ travel experience. From checking-in with a smartphone, tablet or smartwatch to tracking real time information of a flight, Vueling´s goal is to make flying more efficient and hassle-free to its passengers.

Vueling was the world’s first  airline to launch a “wearable” boarding pass, as lodged in the Sony Smartwatch 2. Its Flight Status Manager app enables customers to check real-time departures and arrivals of all Vueling flights. The contactless payment system automatically registers customer identification and payment data via scanning and NFC systems. The fast and secure Apple Pay payments system is available to Vueling app users in the UK. The mobile app’s “Bring Your Flight Forward” function facilitates bookings of earlier flights and even issues virtual boarding passes for the new flight.

 

 

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