17 August, 2016
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QATAR AIRWAYS AND VUELING AIRLINES LAUNCH CODE-SHARE PARTNERSHIP

Qatar Airways passengers to benefit from Vueling’s extensive European network

DOHA, Qatar – Qatar Airways is pleased to announce a code-share partnership with Vueling Airlines, offering passengers enhanced travel across Europe from today.

Qatar Airways passengers can now connect with ease to 67 popular routes of Vueling Airlines’ extensive network. Vueling Airlines flies to 24 destinations in Spain, 16 in Italy and four in Portugal, in addition to a number of destinations in France, Croatia, Germany, Malta, the Netherlands, and the Czech Republic.

The new partnership will allow seamless connectivity via the airlines’ common gateways of Barcelona El Prat and Rome Fiumicino. Qatar Airways operates double-daily flights between both cities and its state-of-the-art hub, Hamad International Airport in Doha, linking Vueling Airlines’ European network with Qatar Airways’ global network of more than 150 destinations.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Our new code-share agreement with Vueling Airlines will allow even greater opportunities for passengers across Europe to connect to the global Qatar Airways network.

“Code-share partnerships and airline alliances continue to play an important role for Qatar Airways. The further addition of these code-share routes will offer an enhanced and unrivalled global network and improves our competitive offering.”

Vueling Airlines’ Chairman and Chief Executive Officer, Javier Sánchez-Prieto said: “There are increasingly closer ties between Qatar Airways and Vueling, and this agreement will enable passengers from both airlines to benefit from the flexibility and convenience provided by the code-share on different European and Middle Eastern routes.”

Qatar Airways Business Class customers will be able to enjoy the comfort of Vueling Airlines Excellence Class, with fast-track security, access to premium lounges and priority boarding and seating. The benefits also extend to frequent fliers with Qatar Airways Privilege Club members eligible to earn Qmiles on Vueling Airline code-share flights.

The new code-share agreement, which builds upon the interline agreement signed between the two carriers in October 2014, is effective immediately and bookings can be made via Qatar Airways from today.

Qatar Airways, the national airline of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, the airline operates a modern fleet of 190 aircraft flying to more than 150 key business and leisure destinations across six continents.

This year travellers will continue to see Qatar Airways expand its global reach, with over a dozen new destinations to explore. So far in 2016, the airline has launched routes to Los Angeles (USA), Ras Al Khaimah (UAE), Sydney (Australia), Boston (USA), Birmingham (UK), Adelaide (Australia), Yerevan (Armenia), Atlanta (USA),Marrakech (Morocco) and Pisa (Italy). New routes including Windhoek (Namibia), Helsinki (Finland), Krabi (Thailand), and Seychelles will follow later in the year.

15 July, 2016
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Check Flight Status/Your Booking

Check your flight status here: http://www.vueling.com/en/vueling-services/flight-information/flights-status  or through Vueling App.

Manage your booking here: https://tickets.vueling.com/RetrieveBooking.aspx?culture=en-GB&event=change to check-in online or any changes on your reservation.

8 July, 2016
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July, 8th 2016: Relevant information about today’s operations

The company has cancelled 4 flights out of a total of 726 across the whole of Europe:

· VY6257 Paris (Orly) – Rome (Fiumicino) / 17:55-19:55

· VY6256 Rome (Fiumicino) – Paris (Orly) / 20:50-22:55 

· VY2150 Malaga – Brussels / 7:00-9:45

· VY2151 Brussels – Malaga / 10:25-13:15

For more detailed information about the status of your flight click here: http://vueling.com/vdh_en

If you would like to contact our customer service call centre you can do so by calling:

From France: 0184 886 948

From Italy: 199 206 621

From Belgium: 0203 514 3971

From Spain: 902 808 005

We will continue to update on all relevant developments

3 July, 2016
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Vueling Press Release

Vueling senior management has met with the Generalitat de Catalunya and the Ministry of Development to explain the measures implemented to improve its operations and customer service.

Barcelona, ​​July 4, 2016. Vueling wants to apologize once again to everyone affected by the cancellations and the delays in the past few days. Passengers are the top priority of the company and both employees and members of the Executive Committee are focusing all efforts on solving the problems.

The company´s operations have improved during the day, thanks to additional measures that were implemented.

Members of Vueling´s Executive Committee have held two meetings this afternoon with representatives of the Generalitat de Catalunya and the Ministry of Development to explain the measures that the airline is taking in order to re-establish its normal operations.

Vueling´s  Chairman, Javier Sanchez-Prieto, reiterated the apology to passengers affected: “I want to apologize to our customers for delays and cancellations during the last few days. All employees are focused on correcting the situation.” Sanchez-Prieto acknowledged that “there have been failures within our operations” but we are “putting in place more resources and more means so this situation will not happen again.”

Finally, the company wishes to advise that from today July 4 at 19:00 until Wednesday July 6 at 6:00 a national strike in France will cause restrictions in our normal operations. The complete list of canceled flights is available at http://vuelingnews.com/?lang=en as well as all the options available to those affected by the strike.

 

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Communique / July, 3rd 2016

Barcelona, 3 of July 2016 – David García Blancas, as Commercial Director and member of the Executive Management Committee, would like to communicate the following information:

¨The company would like to reiterate the message that it is sorry to all of the passengers who have been affected by the operational difficulties during the last few days.

Today the situation is getting relatively better and we are seeing fewer delays. For the moment we anticipate that 14 flights may be cancelled out of the almost 700 that we´ll be operating today and we´ll be providing a further update this afternoon.

All passengers who have suffered a cancellation have been re-allocated a seat in the next available flight or – including in cases of delays of more than three hours – we have offered a refund of the value of the ticket to those who no longer wish to fly.

We have opened a telephone line dedicated to customers affected by this situation (+34 931 22 08 51) and additionally customers can consult the status of their flight via our website and our App.

In this way we have also offered help to passengers waiting in line at the airport ticket office in the form of food and refreshments, and Vueling will refund the additional costs that passengers have incurred as a result of the delays and cancellations.

In a difficult situation such as this all of the employees of Vueling are working at the maximum level capable to resolve the situation as quickly as possible. We are putting in place additional shifts and contracting additional services this weekend, in particular in Customer Service. All of this with the objective of offering our passengers the service and quality that they deserve.

Best wishes,

David García Blancas

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