22 June, 2015
vuelingnews

Fire at the Rome – Fiumicino airport

The check-in for all Vueling flights from Rome-Fiumicino will be done from Terminal 3, if you already  have your boarding pass go to Terminal 2.

La facturación de todos nuestros vuelos en Roma-Fiumicino se realizarán desde la Terminal 3, si ya tienés tu tarjeta de embarque dirígete directamente a la T2.

We kindly ask you to check your flight status clicking here before you go to the airport.

If your flight has not been operated, the options at your disposal are:

1- Free change to the previous or next available flight on the same route.

2- Change to another flight without paying any fee for the change, but the fare difference between both flights should be paid.

3- Ask for the refund of the affected flight.

If your flight is included within the list of affected flights of the following days, you will be able to manage your booking online clicking here.

June 29th

June 30th

July 01th

July 02th

July 03th

July 04th

July 05th

July 06th

July 07th

July 08th

July 09th

July 10th

July 11th

If your  flight date has passed, please contact to our special telephone number 902 808 009 from Spain, (+34) 93 122 00 55 from other countries or 390694801256 from Italy to change your flight.

Alternately, you can ask for the refund of the affected flight clicking here.

It’s not necessary that you go to the airport to manage these procedures.

16 June, 2015
vuelingrrpp

Vueling Improves Services for Special Needs Passengers

 

  • Passengers can request assistance when booking flights on line.
  • Menus now available in Braille.

Barcelona, June 16th  2015 – Vueling is implementing a number of improvements to its services to passengers with reduced mobility or other disabilities, starting with the opportunity to specify the services needed when booking a flight on the airline’s website.

Passengers with reduced mobility will also be allowed to check in on line and choose their own seats, privileges not available to other passengers on the budget airline. Those flying with guide dogs can indicate this when booking, to ensure appropriate seating. Special needs passengers will also have the use of specialised check-in counters at both Barcelona-El Prat and Rome-Fiumicino airports.

Such passengers will receive personalised email confirmation of all special arrangements, and those booking less than 48 hours before their flight will be given contacts for managing their assistance at El Prat and Fiumicino airports.

The new services, conceived by Vueling’s Customer Experience unit, are designed for the convenience of the approximately 65,000 reduced mobility passengers which the airline expects to carry this year. Carlos de Albert, who headed the project, noted that “The Vueling team includes disabled people who have helped design the improvements which should make both booking tickets and travelling more comfortable for our passengers. We have also prepared a new on-line user’s guide to these services with details and instructions. We hope that these innovations will make the whole flying experience much more pleasant for people with impediments of any kind.”

New menu in Braille

Vueling worked with Spain’s National Organisation for the Blind, and with Oscar Gorri, a blind passenger who contacted the airline through the social networks, to develop a menu in Braille, now available on all flights.

About Vueling

Vueling was founded in July, 2004, with just two Airbus A320s, four routes, and a commitment to offer excellent customer service at budget prices. Ten years later, Vueling operates on more than 365 routes to 160 cities in Europe, the Middle East, and Africa. It has 22 operating bases, and has carried more than 95 million passengers.

 

 

9 June, 2015
vuelingnews

Air traffic Controllers strike in Spain

We inform you that on June 8th, 10th, 12th and 14th, an air traffic controllers strike in Spain is expected with partial work stoppages from 10:00 am to 12:00 pm and 18:00 pm to 20:00 pm that causes some restrictions in our operations.

Due to this situation, we kindly ask you to check your flight status clicking here before you go to the airport.

vuelingrrpp

Vueling welcomed as member of IATA

The airline is to benefit from cost reduction advantages on transactions with IATA members.

The Spanish carrier is the IATA member with the lowest unit cost.

Barcelona, June 9th 2015 – Vueling, the busiest airline at its Barcelona base, has announced today its membership into the International Air Transport Association (IATA) during the 71st IATA Annual General Meeting in Miami, Florida.

Alex Cruz and Tony Tyler

The IATA membership consolidates Vueling as a high service low-cost carrier, increasing partnership opportunities and reducing internal costs.  IATA represents some 260 airlines in over 115 countries and Vueling becomes the member of IATA with the lowest unit costs.

In order to apply for membership, air carriers must maintain an IATA Operational Safety Audit (IOSA) registration, which Vueling achieved in 2012 after a rigorous audit program that certified the company´s operational security and quality.

“Joining IATA is an important achievement for Vueling and the consequence of our constant efforts to meet the highest industry standards. Furthermore, being part of IATA will broaden Vueling’ s possibilities of being even more cost effective, as well as an active player on relevant industry issues”, said Alex Cruz, Chairman & CEO of Vueling.

Vueling, which is part of International Airlines Group (IAG), began its expansion of routes and frequencies in 2009. The following year it began to operate connecting flights, making its home airport of Barcelona El Prat Europe’s best-connected airport. This expansion is also being achieved by means of intercontinental connections via agreements with carriers such as British Airways, Qatar Airways and American Airlines.

“We welcome Vueling to the global family of IATA airlines. We look forward to working with Vueling to advance the industry’s common commitments—across all business models—to ever safer, more secure, increasingly efficient and sustainable connectivity,” said Tony Tyler, IATA’s Director General and CEO.

Important Info Regarding the Special Vueling Flights to Berlin Schönefeld for the Champions League Final

Because of the Champions League final and the security measures imposed for this event, German authorities have imposed to all travelers some extraordinary security restrictions for the flights that will be operated during 5th to 7th June 2015.

The restrictions to be imposed are:

  1. It is not allowed checked baggage. Due to the limited capacity of the cabin, passengers are recommended, as far as possible, travel with hand baggage that can be placed under the seats.

In addition, please also note the following:

  1. You can check in online for the journey Barcelona (BCN) – Berlin Schönefeld (SXF) and Berlin Schönefeld (SXF) by the website or in your mobile device.
  2. You will receive your boarding pass by e-mail. It is very important you print your boarding pass and take it with you. Additionally we recommend you to print the confirmation e-mail received after purchasing the booking (printed or in your mobile device) as a document to access the plane.
  3. The departing terminals from Berlin Schönefeld (SXF) are:
  • If your finally destination is Italy, travelling on June 6th and 7th, you must go to Terminal A or B or D. Please, check at the airport screens which terminal your flight departs from.
  • If your finally destination is Spain, travelling on June 6th and 7th until 11:00 (local time), you must go to Terminal Berlin Expo Center.
  • Other destinations and including Spain, travellinf on June 7th from 11:00 (local time), you must go to Terminal A or B or D. Please, check at the airport screens which terminal your flight departs from.

For any additional information you need, don’t hesitate to contact with us through usual channels.